Return & Refund Policy
Last Updated: August 31, 2026
This Return & Refund Policy applies to purchases made through https://ricase.com.
We want you to feel confident when shopping with RICASE. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.
By placing an order through RICASE, you acknowledge and agree to this Return & Refund Policy.
1. 30-Day Return Period
RICASE accepts eligible return requests submitted within 30 calendar days after the date your order is delivered.
The 30-day period begins on the date the shipping carrier records the package as delivered.
Return requests submitted after the 30-day return period will generally not be accepted, except where otherwise required by applicable law.
All returns must be authorized by RICASE before being shipped back.
Please do not return any product without first contacting us at:
2. Return Eligibility Requirements
To qualify for a voluntary return, the returned product must:
- Be unused.
- Be free from scratches, stains, marks, deformation, or customer-caused damage.
- Be in substantially the same condition in which it was received.
- Include the original packaging.
- Include any accessories, inserts, components, or other items originally supplied with the product.
- Be suitable for inspection upon return.
We may request photographs of the product and packaging before approving a return.
RICASE reserves the right to refuse or reduce a refund if the returned item shows signs of use, misuse, damage, modification, missing components, or other conditions that materially reduce its value.
3. RICASE Responsibility
The following situations are considered issues for which RICASE is responsible:
- You received the wrong product.
- You received the wrong model, color, or variation due to our fulfillment error.
- The product arrived with a manufacturing defect.
- The product was damaged during transportation before delivery.
Customers must report these issues within 7 calendar days after delivery.
Please contact:
Your message should include:
- Your order number.
- A description of the issue.
- Clear photographs of the affected product.
- Photographs of the packaging when applicable.
- A photograph of the shipping label when requested.
After verification, RICASE will provide a replacement at no additional cost for a qualifying issue.
RICASE will cover reasonable shipping costs associated with an approved replacement resulting from our fulfillment error, manufacturing defect, missing item, or shipping damage.
If a replacement cannot reasonably be provided, or if applicable law requires another remedy, we will handle the matter in accordance with applicable consumer protection requirements.
4. Customer-Requested Returns
Returns that are not caused by an error or defect attributable to RICASE are considered customer-requested or change-of-mind returns.
Examples include:
- Ordering the wrong phone or device model.
- Choosing the wrong color.
- Choosing the wrong style or design.
- Changing your mind after receiving the product.
- No longer wanting the item.
- Preferring another product.
These returns may still be accepted within the 30-day return period if the merchandise meets all return eligibility requirements.
However, the customer is responsible for all applicable return-related costs.
5. Selecting the Correct Model, Color, and Variation
Customers are responsible for reviewing their product selections carefully before completing checkout.
This includes selecting the correct:
- Device model.
- Phone model.
- Color.
- Style.
- Size.
- Product variation.
If you select the wrong model, color, style, or other variation, the return will be treated as a customer-requested return.
Return shipping charges and any applicable return customs duties, taxes, or similar charges will be deducted from the refundable amount as described below.
6. Return Shipping Costs
For customer-requested returns, RICASE does not cover return shipping costs.
Where RICASE provides or arranges a return shipping label or return shipping service, the actual return shipping cost will be deducted from your refund.
Any customs duties, import charges, taxes, brokerage charges, handling fees, or similar costs generated in connection with a customer-requested return may also be deducted from the refund when applicable.
Customers should not send a package back using an unauthorized shipping method or address.
You must first contact sales@ricase.com and follow the return instructions provided by RICASE.
7. Original Shipping Charges
RICASE currently provides standard shipping without charging customers an original standard shipping fee.
Because no original standard shipping fee is charged to the customer, there is no original shipping charge to refund for a voluntary return.
For an eligible customer-requested return, the refundable amount is generally based on the amount actually paid for the returned merchandise, subject to applicable deductions described in this policy.
RICASE does not refund shipping costs, customs duties, taxes, or other return-related expenses incurred because of a customer-requested return.
8. Refund Amount for Customer-Requested Returns
For an approved customer-requested return, the refund may be calculated as follows:
Amount actually paid for the eligible returned product
minus
- Return shipping costs incurred or arranged by RICASE.
- Return customs duties or import charges, if applicable.
- Other unavoidable return-related charges directly associated with the return, where permitted by law.
We will not deduct fees that do not actually apply to the return.
The maximum merchandise refund will not exceed the amount actually paid for the returned product.
9. Refund Processing Time
Once RICASE receives the returned product, we will inspect it to confirm that it satisfies the conditions of this policy.
If the return is approved, we will normally initiate the refund within 3–7 business days after inspection.
Refunds will generally be issued to the original payment method used for the order.
After RICASE initiates the refund, the time required for the money to appear in your account depends on your payment provider, card issuer, bank, PayPal account, or other payment service.
RICASE does not control the processing time of third-party financial institutions.
If you do not see your refund after it has been issued, please contact your payment provider for additional information.
10. Sale Items and Final Sale Items
Products purchased at a discounted or promotional price are generally eligible for return under the same 30-day return policy.
However, products that are clearly marked “Final Sale” before purchase are not eligible for customer-requested returns.
A discounted item is not automatically considered Final Sale simply because it was purchased during a promotion or sale.
If a Final Sale item arrives defective, damaged, incorrect, or incomplete due to an issue for which RICASE is responsible, please contact us within 7 days of delivery.
Nothing in this section limits any rights that cannot legally be excluded.
11. Personalized and Custom-Made Products
Personalized, customized, made-to-order, or specially produced products are not eligible for customer-requested returns or refunds.
This includes products manufactured or customized according to customer-selected personalized specifications.
However, if a personalized or custom-made product:
- Arrives defective.
- Arrives damaged.
- Is manufactured incorrectly.
- Is different from the product ordered because of an error by RICASE.
Please contact us within 7 days of delivery.
We will provide an appropriate remedy in accordance with this policy and applicable law.
12. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
An order may be cancelled if the cancellation request is received and approved before the order enters fulfillment or is shipped.
If the cancellation is successfully processed before fulfillment or shipment, the applicable payment will be refunded to the original payment method.
Once an order has entered fulfillment or has been shipped, it can no longer be cancelled.
After shipment, the order must be handled through the standard return process described in this policy.
Submitting a cancellation request does not guarantee that the order can be cancelled before processing or shipment.
13. Exchanges
RICASE does not currently offer direct exchanges for customer-requested model, color, style, or product changes.
If you would like a different product, model, color, or style:
- Request a return for the original eligible item.
- Complete the approved return process.
- Place a new order for the desired product.
This process helps ensure that inventory, payments, and shipping records remain accurate.
Returns made because the customer selected the wrong product variation remain subject to the customer-requested return shipping and deduction rules described in this policy.
14. Refused, Unclaimed, or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address and for receiving or collecting their packages.
The following situations are generally considered the customer’s responsibility:
- Refusing delivery without authorization from RICASE.
- Providing an incorrect shipping address.
- Providing an incomplete shipping address.
- Failing to collect a package from a carrier or collection location.
- Failing to receive a delivery after reasonable delivery attempts.
- Other delivery failures caused by information or actions attributable to the customer.
If such a package is returned to us and is eligible for a refund, RICASE may deduct from the refundable merchandise amount:
- Return shipping costs.
- Customs duties.
- Import fees.
- Carrier charges.
- Other reasonable costs incurred because the package was refused, unclaimed, or undeliverable.
The remaining eligible merchandise amount will then be refunded after the returned package is received and inspected.
15. Unauthorized Returns
Do not send products back without first receiving return authorization and instructions from RICASE.
The return address may be different from:
- The address printed on your original package.
- The carrier’s return address.
- Our business or administrative address.
Sending merchandise to an unauthorized address may cause significant delays and may prevent us from locating or processing the return.
Always contact:
before shipping any return.
16. How to Request a Return
To request a return, please email:
Include the following information:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for the return.
- Relevant photographs if requested.
- Photographs showing damage, defects, incorrect products, or shipping issues where applicable.
Our customer service team will review your request and provide return instructions if the return is approved.
Do not ship your return until you receive those instructions.
17. Inspection of Returned Products
All returned products may be inspected before a refund is approved.
If the returned product does not meet the requirements of this policy, including if it has been:
- Used.
- Scratched.
- Stained.
- Damaged by the customer.
- Modified.
- Returned without material components.
- Returned in a condition materially different from the condition in which it was received.
RICASE may reject the return or reduce the refund where permitted by applicable law.
18. Promotions, Discounts, and Bundled Orders
Refunds are based on the actual amount paid for the returned item.
If an order received a discount based on:
- A promotional code.
- A minimum purchase amount.
- A multi-item promotion.
- A bundle.
- Another conditional offer.
Returning one or more products may affect the customer’s eligibility for the original promotion.
Where permitted by law, the refund may be adjusted to reflect the promotional value applicable to the items that remain in the order.
19. Payment Disputes and Chargebacks
If you experience a problem with an order, we encourage you to contact:
before filing a payment dispute or chargeback.
We will make reasonable efforts to resolve legitimate order issues under this Return & Refund Policy.
If a payment dispute or chargeback has already been opened, we may be required to communicate and resolve the matter through the applicable payment provider’s dispute process.
Nothing in this section limits rights available to consumers under applicable law.
20. Consumer Rights
This Return & Refund Policy describes RICASE’s standard return and refund procedures.
It is written primarily for customers purchasing from the United States, while also providing general terms for orders placed from other locations.
Nothing in this policy is intended to waive, exclude, restrict, or limit any consumer right that cannot legally be waived or excluded.
If applicable federal, state, local, or other mandatory consumer protection law provides rights that conflict with or exceed the terms of this policy, the applicable mandatory legal requirements will take priority.
21. Changes to This Policy
RICASE may update this Return & Refund Policy from time to time to reflect changes in our operations, products, shipping arrangements, payment methods, or legal requirements.
When changes are made, the “Last Updated” date at the top of this policy will be revised.
The policy applicable to an order will generally be the version in effect at the time the order was placed, except where applicable law requires otherwise.
22. Contact Us
For return, refund, cancellation, damaged item, or order-related questions, please contact:
RICASE
Operated by United Core Commerce LLC
Website: https://ricase.com
Email: sales@ricase.com