Shipping & Delivery Policy
Last Updated: August 31, 2026
This Shipping & Delivery Policy applies to orders placed through https://ricase.com.
This policy explains our shipping coverage, shipping costs, order processing times, estimated delivery times, fulfillment locations, tracking, duties and taxes, delivery issues, and related shipping terms.
By placing an order through RICASE, you agree to the terms described below.
1. Shipping Coverage
RICASE currently provides shipping to eligible addresses within the United States.
Free standard shipping is available only to addresses located within the 48 contiguous United States .
Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, or other eligible US territories or non-contiguous US destinations are not eligible for free shipping . Customers are responsible for the applicable shipping charges for these destinations.
Shipping availability and the applicable shipping charge will be displayed at checkout before payment is completed.
Certain destinations may not be supported by all shipping carriers or fulfillment methods.
International shipping outside the United States is not currently offered unless a shipping option is specifically made available during checkout.
2. Free Shipping to the Contiguous United States
RICASE provides:
FREE STANDARD SHIPPING TO THE 48 CONTIGUOUS US STATES
There is no minimum purchase requirement.
Eligible orders shipped to addresses within the contiguous United States will not be charged a standard outbound shipping fee.
Free shipping does not apply to Alaska, Hawaii, Puerto Rico, Guam, other US territories, or other destinations outside the contiguous 48 states.
3. Shipping Charges for Non-Contiguous US Destinations
For eligible orders shipped outside the contiguous 48 United States, including destinations such as Alaska, Hawaii, Puerto Rico, Guam, and other supported US territories, customers are responsible for applicable shipping charges.
The shipping fee will be calculated or displayed during checkout based on factors that may include:
- Delivery destination.
- Fulfillment location.
- Package weight or dimensions.
- Shipping carrier.
- Available delivery service.
The customer will be able to review the applicable shipping charge before completing payment.
4. Order Processing Time
Orders are normally processed within 1–2 business days after successful payment.
The processing period generally begins on the next business day after payment is received.
Business days generally mean Monday through Friday, excluding applicable US public holidays.
Processing may include payment verification, inventory allocation, product and variation verification, packaging, shipping label preparation, and transfer to the applicable fulfillment facility or shipping carrier.
Orders placed during weekends, public holidays, promotional periods, or unusually high order volumes may require additional processing time.
5. Estimated Delivery Time
After an order has been dispatched, standard shipping to most eligible US destinations is estimated to take:
4–6 business days after dispatch.
The delivery period begins after the order has been shipped and does not include the 1–2 business day processing period.
Remote destinations, Alaska, Hawaii, US territories, or other less accessible locations may require additional delivery time.
All delivery times are estimates only and are not guaranteed delivery dates.
6. No Expedited Shipping at This Time
RICASE currently offers standard shipping only.
Expedited or express shipping is not currently available as a standard checkout option.
If additional shipping services are introduced in the future, the available delivery estimates and applicable charges will be displayed during checkout.
7. US and Overseas Fulfillment
Depending on inventory availability, product type, destination, and fulfillment efficiency, an order may be shipped from a US-based fulfillment facility or an overseas fulfillment facility.
Orders may therefore arrive from different fulfillment locations.
The fulfillment location does not change the product price paid by the customer.
8. Import Duties, Customs Fees, and Import Taxes
For eligible US orders fulfilled from overseas locations, RICASE covers applicable import duties, customs fees, and import taxes associated with the original shipment.
Customers should not be required to pay additional import duties, customs fees, or import taxes upon delivery solely because an eligible order was fulfilled from an overseas facility.
If a shipping carrier or customs authority unexpectedly requests an import-related payment for an eligible RICASE order, please contact:
before making payment whenever reasonably possible.
9. Sales Tax
Applicable sales tax will be handled according to RICASE’s current checkout and tax configuration and applicable law.
Any amount payable by the customer will be shown during checkout before the order is completed.
Import duties and customs charges associated with an eligible original US shipment are separate from customer-requested return costs.
10. Split Shipments
RICASE may divide a single order into multiple shipments when products are stored at different fulfillment locations or when separate fulfillment is more efficient.
Separate packages may:
- Be shipped on different dates.
- Have different tracking numbers.
- Arrive on different dates.
Customers will not be charged additional standard shipping fees solely because RICASE divides one order into multiple shipments.
If the original order qualifies for free standard shipping to the contiguous United States, splitting the order into multiple shipments will not remove that free-shipping benefit.
11. Shipping Carriers
RICASE works with different shipping carriers and logistics partners depending on the destination, fulfillment facility, product, package size, and available shipping service.
We do not guarantee that a particular carrier will be used for a specific order.
12. Tracking Information
Tracking availability depends on the shipping carrier and shipping method used.
When tracking information is available, it will normally be sent to the email address provided during checkout after the shipment has been dispatched.
Tracking information may take some time to update after a shipping label is created.
If tracking does not update for an extended period, please contact:
and include your order number.
13. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address.
Please review your recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information before submitting your order.
If you notice an error after ordering, contact:
as soon as possible.
If the order has not yet entered fulfillment or shipment, we will make reasonable efforts to update the address.
Once an order has entered fulfillment or has been shipped, address changes cannot be guaranteed.
14. PO Box, APO, and FPO Addresses
Support for PO Box, APO, and FPO addresses depends on the applicable shipping carrier and fulfillment method.
Some shipping methods may support these addresses while others may not.
Available shipping methods and charges, when applicable, will be determined during checkout or after review of the shipping address.
15. Refused, Unclaimed, or Undeliverable Packages
Customers are responsible for delivery issues caused by circumstances such as:
- Incorrect or incomplete shipping addresses.
- Refusing delivery without authorization from RICASE.
- Failure to collect a package.
- Failure to receive a package after reasonable delivery attempts.
- Failure to retrieve a package before it is returned to the sender.
If a package is returned to RICASE for one of these customer-related reasons, any eligible refund will normally be processed after the package has been received and inspected.
RICASE may deduct reasonable costs resulting from the failed delivery, including return shipping charges, customs costs, carrier charges, and other applicable return-related logistics expenses.
The remaining eligible merchandise amount will then be handled according to our Return & Refund Policy .
16. Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please first check your mailbox, parcel locker, front desk, reception area, household members, neighbors where appropriate, and any delivery notes provided by the carrier.
If the package still cannot be located, contact:
RICASE may initiate an investigation with the applicable carrier or logistics provider.
If the shipment is confirmed as lost for reasons not attributable to the customer, RICASE will provide a replacement at no additional cost .
17. Lost Packages
If a package is confirmed lost in transit and the loss was not caused by an incorrect customer address, refusal, failure to collect, or another customer-related circumstance, RICASE will provide a replacement at no additional cost .
18. Damaged Shipments
If a product arrives damaged during transportation, please contact RICASE within 7 calendar days after delivery .
Email:
Please provide your order number, photographs of the damaged item, photographs of the outer packaging, and a photograph of the shipping label when requested.
After the shipping damage is verified, RICASE will provide a replacement at no additional cost .
19. Wrong or Missing Items
Please contact us within 7 calendar days after delivery if you receive:
- The wrong product.
- The wrong model.
- The wrong color or variation.
- An incomplete order.
- A package with one or more products missing.
Once the issue is verified as a RICASE fulfillment error, we will provide a replacement at no additional cost.
20. Order Cancellation
If you wish to cancel an order, contact:
as soon as possible.
An order may be cancelled if it has not yet entered fulfillment or shipment.
Once an order has entered fulfillment or has been shipped, cancellation can no longer be guaranteed.
After shipment, customers must follow our applicable 30-day Return & Refund Policy .
21. Returns and Shipping Charges
Eligible customer-requested returns must be requested within 30 calendar days after delivery .
If a return is caused by the customer’s choice, including ordering the wrong model, selecting the wrong color or style, changing their mind, or no longer wanting the product, the customer is responsible for applicable return shipping charges and return-related customs costs.
Because eligible orders delivered within the contiguous 48 United States receive free original standard shipping, there is no original standard outbound shipping charge to refund for such voluntary returns.
Please refer to our separate Return & Refund Policy for complete return terms.
22. Delivery Delays
Delivery delays may occur because of circumstances outside RICASE’s reasonable control, including severe weather, natural disasters, carrier disruptions, public holidays, customs inspections, transportation interruptions, high seasonal shipping volume, or regional logistics delays.
RICASE will make reasonable efforts to assist customers whose shipments are significantly delayed.
Nothing in this section limits consumer rights that cannot legally be excluded.
23. Policy Updates
RICASE may update this Shipping & Delivery Policy from time to time to reflect changes in shipping destinations, fulfillment facilities, carrier services, delivery estimates, shipping charges, business operations, or legal requirements.
When this policy is updated, the Last Updated date at the top of the page will be revised.
24. Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to waive, exclude, restrict, or limit any consumer rights that cannot legally be excluded under applicable law.
Where mandatory consumer protection law provides rights that conflict with or exceed this policy, the applicable mandatory legal requirements will take priority.
25. Contact Us
For shipping, tracking, delivery, damaged package, or missing order questions, please contact:
RICASE
Operated by United Core Commerce LLC
Website: https://ricase.com
Email: sales@ricase.com